Do you need help or do you have a question for us? We are here to help you.
Your question might have been asked before. Find answers to Firi's frequently asked questions here.
Please, do not hesitate to contact us!
The best way to get in touch with us is to open a chat. Open the Firi app or log into your account on our website to find the chat.
Opening hours: Weekdays between 09:00 and 19:00.
We usually respond within half an hour.
We are also available on weekends to prioritize urgent matters.
If you do not have an account with us or for some reason cannot access your account, please send us an email at firstname.lastname@example.org.
Tip: Use the email you have registered with us when you contact us. Our customer service representatives will be able to process your case faster when we know who you are.
You are welcome to chat with us if you can't find the answer to your question above.
Tip: Avoid sending emails to other Firi adresses than email@example.com when you need help. If you send to the wrong address, the response time will be slower.