Customer service

How to find answers to your questions

Customer service

Do you need help?

Do you need help or do you have a question for us? We are here to help you.

Your question might have been asked before. Find answers to Firi's frequently asked questions here.

Can't find the answer to your question?

Please, do not hesitate to contact us!

The best way to get in touch with us is to open a chat. Open the Firi app or log into your account on our website to find the chat.

Opening hours: Weekdays between 09:00 and 19:00.

We usually respond within half an hour.

We are also available on weekends to prioritize urgent matters.

If you do not have an account with us or for some reason cannot access your account, please send us an email at

Tip: Use the email you have registered with us when you contact us. Our customer service representatives will be able to process your case faster when we know who you are.

How to get answers to your questions as soon as possible

  • If you have general questions about cryptocurrency, blockchain and the technology behind crypto, we recommend you to take a look at our crypto guides. Here you will also find information on how to buy different cryptocurrencies.
  • If you have general questions about Firi, our prices, how we secure cryptocurrency, why deposits and withdrawals can take time, KYC, Firi Reward, referral bonus etc., you may find an answer in our Frequently Asked Questions.
  • Do you want some tips and tricks on how to use Firi? Take a look at this guide.

You are welcome to chat with us if you can't find the answer to your question above.

Tip: Avoid sending emails to other Firi adresses than when you need help. If you send to the wrong address, the response time will be slower.

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