What is Firi?

How much does it cost to use Firi?

What cryptocurrencies can I trade at Firi?

Where can I download Firi's app?

Is Firi safe to use?

How do I register and create an account with Firi?

What is 2FA / two-factor authentication?

What do I do if I have lost my 2FA or cannot log into my account?

How do I create a strong password?

Why can I not log in with email and password?

How do I change “My Profile”?

How do I close my account?

Why is there a difference between "profit/loss" and "my holdings" in the overview?

How does Firi store and secure cryptocurrencies?

How can my family access my funds if something should happen to me?

How do I get started with investing in cryptocurrency?

How do I trade cryptocurrency?

Who determines the price of cryptocurrencies on Firi?

Why is there a difference in the exchange rate at Firi and other exchanges?

Why does it seem that Firi has higher fees than other exchanges?

Why do I pay a withdrawal fee?

What is Advanced Trading?

How do I place an order in Advanced Trading?

How do I delete an active order in Advanced trading?

What is spread?

When will I receive my deposit?

When will I receive my withdrawal?

Why are some banks blocked from withdrawals?

How long does it take to make a transfer?

When can I expect to receive crypto sent from an external wallet?

Which transfer network should I use?

What do I do if I have sent cryptocurrency through the wrong network?

Why am i not allowed to transfer money to gambling websites?

How can I export my transaction history?

How do I create a corporate account?

What should I pay in tax when owning cryptocurrency in Norway?

How do I calculate tax on cryptocurrencies?

Can I postpone reporting my crypto taxes until I withdraw the money from Firi to my bank?

How is unrealized loss calculated?

What are the tax rules for crypto as a gift?

What is purchase price?

What is Firi Reward?

I have referred a friend - When will I receive my referral bonus?

I have been referred but not received a bonus

My referral code is not registered at my friend’s account

I have referred more than 50 friends to Firi - what do I do now?

What is Kryptosparing? (Crypto Saving)

What is the smallest amount possible to save?

Why do Firi have to go through KYC (Know your customer) processes?

Why do I need to verify my account?

What is KYC (Know your customer)?

How is KYC carried out?

How and for how long is information used for KYC stored?

Why do I have to share private, financial information with Firi?

Why do you ask for extra documentation?

Why is my account blocked for trading and withdrawals during KYC?

What happens if I refuse to answer the questionnaire or upload additional documentation?

Why do you ask if I am politically exposed?

Why do some transactions take a while?

What happens if Firi discovers a transaction that is suspicious or unusual?

Where can I find my transactions at Firi?