What is Firi?
What is Firi?
What is Firi?
How much does it cost to use Firi?
Which cryptocurrencies can i trade on Firi?
Where can I download Firi's app?
Is Firi safe to use?
Registration and authentication
How do I register and create an account with Firi?
What is 2FA / two-factor authentication?
What do I do if I have lost my 2FA or cannot log into my account?
How do I create a strong password?
Why can I not log in with email and password?
How do I change “My Profile”?
How do I close my account?
Why is there a difference between "profit/loss" and "my holdings" in the overview?
Security and storage of cryptocurrency
How does Firi store and secure cryptocurrencies?
How can my family access my funds if something should happen to me?
Buy and sell cryptocurrency, advanced trading and price
How do I get started with investing in cryptocurrency?
How do I trade cryptocurrency?
Who determines the price of cryptocurrencies on Firi?
Why is there a difference in the exchange rate at Firi and other exchanges?
Why does it seem that Firi has higher fees than other exchanges?
Why do I pay a withdrawal fee?
What is Advanced Trading?
How do I place an order in Advanced Trading?
How do I delete an active order in Advanced trading?
What is spread?
Deposit and withdrawals
When will I receive my deposit?
When will I receive my withdrawal?
Why are some banks blocked from withdrawals?
How long does it take to make a transfer?
When can I expect to receive crypto sent from an external wallet?
Which transfer network should I use?
What do I do if I have sent cryptocurrency through the wrong network?
Why am i not allowed to transfer money to gambling websites?
How can I export my transaction history?
About corporate accounts
How do I create a corporate account?
Tax on cryptocurrencies
What should I pay in tax when owning cryptocurrency in Norway?
How do I calculate tax on cryptocurrencies?
Can I postpone reporting my crypto taxes until I withdraw the money from Firi to my bank?
How is unrealized loss calculated?
What are the tax rules for crypto as a gift?
What is purchase price?
Firi Fordel, rewards, referral bonuses, links and codes
What is Firi Reward?
I have referred a friend - When will I receive my referral bonus?
I have been referred but not received a bonus
My referral code is not registered at my friend’s account
I have referred more than 50 friends to Firi - what do I do now?
Savings plan
What is Kryptosparing? (Crypto Saving)
What is the smallest amount possible to save?
Why we need to know our customer
Why do Firi have to go through KYC (Know your customer) processes?
Why do I need to verify my account?
What is KYC (Know your customer)?
How is KYC carried out?
How and for how long is information used for KYC stored?
Why do I have to share private, financial information with Firi?
Why do you ask for extra documentation?
Why is my account blocked for trading and withdrawals during KYC?
What happens if I refuse to answer the questionnaire or upload additional documentation?
Why do you ask if I am politically exposed?
Why do some transactions take a while?
What happens if Firi discovers a transaction that is suspicious or unusual?
Where can I find my transactions at Firi?