Information About Deposits to Your Firi Account
In this article, we'll provide more information about bank transfers and share our best tips for making deposits.
How long does a deposit usually take?
Bank deposits made directly through Firi using Tink's payment solution are typically credited within one to two business days. However, the exact day and time you make your deposit can affect how quickly the funds arrive.
Here's an overview of the most common scenarios:
Deposit on a weekday before 2:00 PM
Your deposit will usually be credited on the next business day.
Deposit on a weekday after 2:00 PM
Your deposit will usually be credited on the morning of the second business day after the transfer.
For example, if you make a deposit at 4:00 PM on a Monday, the funds will typically arrive on Wednesday morning.
Deposit between Friday afternoon and Sunday
Your deposit will usually be credited on Tuesday morning.
You make a deposit on a public holiday
For example, if you make a deposit on Easter Monday, the funds will typically arrive on Wednesday morning.
We receive information about your transaction immediately, but the actual transfer of funds does not necessarily happen at the same time. This is because banks process payments through scheduled settlement cycles during business days. Your payment will be processed in the next available settlement cycle. Once your bank has completed its processing, our bank will process the incoming transfer, and the funds will then be credited to your Firi account.
Manual Bank Transfer to Firi
If your bank does not support our open banking solution, you can make a manual bank transfer instead.
To do this, log in to your online banking service and make a standard bank transfer to Firi. You can find Firi's account details by selecting:
Transfers → Bank Transfer → Deposit → Manual Transfer
Why does a manual bank transfer take longer?
Unlike transfers made through our open banking solution, we do not receive transaction information immediately when a manual bank transfer is made.
Instead, we must wait for confirmation from your bank, which typically arrives on the business day after the transfer is initiated. Once our bank receives this information, the deposit will be credited to your account.
Why doesn't my bank support your open banking solution?
Not all banks and account types currently support the PSD2 Directive*.
If your bank is not available, we recommend contacting them directly to find out whether and when they plan to support PSD2 services.
Delays may occur for both open banking deposits and manual bank transfers if:
- Your payment has been stopped or held by your bank.
- We are waiting for information from the bank.
- We receive a payment from a person or address that does not match the information registered with Firi.
- The transaction is being reviewed by our customer due diligence team.
- Other unforeseen circumstances occur.
Instant Purchases with Vipps, Card, Apple Pay, or Google Pay
If you don't want to wait for a bank deposit and would like to buy crypto immediately, you can use Instant Purchase in the Firi app.
Simply choose the cryptocurrency you want to buy, enter the amount you'd like to purchase, and select your preferred payment method. Your crypto will then be added directly to your account.
What You Should Do When Making a Deposit
Please note that deposits made on Friday afternoons typically take longer to process than deposits made earlier in the week. Since banks are generally closed over the weekend, deposits made between Friday afternoon and Sunday will usually not be credited until Tuesday.
- Always make sure that deposits to a personal Firi account are sent from a bank account in your own name.
- Always make sure that deposits to a business Firi account are sent from a business bank account.
What to Avoid When Making a Deposit
Avoid deposits from Nordnet and credit cards
According to our Terms and Conditions, deposits must be made from an account registered in your own name.
Nordnet and many credit card providers use pooled or shared accounts for their customers. As a result, these deposits often require manual processing and additional verification to determine the origin of the funds. This can delay the deposit by several days.
Avoid sending funds from someone else's bank account
Deposits must be made from an account that belongs to you. If we receive funds from a third-party account, the payment will be returned in accordance with our Terms and Conditions. Please note that this process can take several days.
We hope you found this information helpful. If you have any further questions, please don't hesitate to contact us.
* PSD2 (Second Payment Services Directive) is the latest EU directive regulating payment services within the European Economic Area (EEA). Since Norway is a member of the EEA, the directive also applies to payment services in Norway.
